Food and Beverage Skills Proficiency certificate

I've attended a three week course in Food and Beverage. I have learnt how to seat customers, how to serve them, how to take orders, work with the computers (using plus point to print out bills  and to send orders through to the kitchen), to be hygienically clean and to have a safe working environment.

This is a tot counter that is used to determine how much alcohol is left in the bottle. This procedure is part of stock take.

This is a stock list sheet. When we do stock take we check that the number of items correspond with the document (check that all the items are there).

Learnt how to use Plus Point on a computer. We select items that the customer has ordered and we also send orders through to the kitchen. 

I made filter coffee that the customer has ordered. All you do is put filter coffee in a filter paper place it in the machine and then add cold water in the coffee machine.

We layout,decorate tables and conference room.We ensure that everything is placed correctly,clean and that all items such as knife,forks,spoons etc are enough.

Before we open the doors we do mise en place. We prepare knives and forks in a serviette for the customers

We steam glasses and wipe them with a serviette .This remove water marks from the wine glasses therefore when customers use them or when we serve it to the customer it is clean and water mark free.

A checklist is there for the staff to see that everything have been done for example Have they cleaned everywhere, is there the right items in the fridge etc.

 We serve the guests food or drinks from the right hand side and remove the empty plates or glasses from the left hand side.

We present the bill in a bill folder with an evaluation form inside.