Skills Proficiency certificate in Reception

Reception is the make or brake of the customers experience at your resort or hotel (this apply to other industries as well.)  I've learnt how to file documents, answer phones (including using the switchboard phone), check in and check out customers, book activities and organise the keys for the customer.

I made photo copies for other staff members and I fax information.

When we book activities we write down the customers details and what time they will be attending the activity.

We record the bookings and the amount of money that the customer has paid on the computer using Plus Point.

We collect the float in the safe (before reception open) and after the cash up we place the money back in the safe.

 When we answer the switchboard phone we transfer calls to other departments. We also answer the phone and help the customer where we can (we do bookings over the phone as well.)

            

I place the keys in the envelopes and ensure that all the information about the resort and pamphlets are inside.

I answer the radio and if needed to tell the other departments about important information such as bookings i contact them over the radio.

I've learnt how to operate the credit card machine.

Doing key checks is important and to know what keys are in and what keys are out. This prevents theft and loss.

Here I file the documents of the customers personal information in the folder where they are currently staying on the resort or room. (It is placed in the In House drawer). When the guest checks out we place their documents in the archive drawer,this is to keep record of who has been on the resort.

Exceeding customers expectation is the most important goal in any business. In this photo i was busy checking in the guest.